This Privacy Policy (the “Policy”) explains how CleanPix (“CleanPix,” “we,” or “us”) collects, uses, stores, shares, processes, and protects personal information on our website. It also describes your rights and choices regarding your personal information, as well as how to contact us to learn more about our privacy practices.
Scope and Applicability
This Policy applies to all current and potential CleanPix customers, including those who use our open source models and CleanPix, newsletter subscribers, sales questionnaire respondents, and anyone who interacts with our products, services, and website. It also applies to end users, partners, and others whose personal data we process in the course of providing our Services.
This Privacy Policy does not address our privacy practices with respect to job applicants, employees, and other individuals associated with CleanPix, or data that is not subject to applicable data protection laws (e.g., de-identified or publicly available information). This Privacy Policy is also not a contract and does not create any legal rights or obligations not provided for by law.
Personal information we collect
We collect limited personal information from individuals who use our Services, and in some cases with your explicit consent. We may receive this information directly from you, through your use of our Services, or from third parties. These categories include:
- Registration and account information: Name, email address, company role/title, account creation and access credentials.
- Customer support: Email address, support request information.
- Usage data: Device identifiers, operating system, browser type, IP address, pages visited, engagement metrics.
- Business partner information: Names, job titles, contact details of business partners.
- Marketing and communications: Name, email address, preferences for updates and promotions.
- Third-party information: Information from third-party services for marketing and operational purposes.
- Newsletter and event data: Email address, IP address, registration time, and engagement metrics for newsletters and events.
- Data collected automatically using cookies: Session and device identifiers, timestamps of page visits or session duration.
We may aggregate or anonymize data for statistical analysis, product development, and marketing strategies.
Data retention
We only retain personal information for as long as necessary for the purposes described in this Policy or as required by law.
The criteria used to determine the period for which your personal data will be retained depend on the legal basis on which we process your personal data:
- Contract: If we process personal data on the basis of a contract, we generally retain the information for the duration of the contract plus an additional limited period of time necessary to comply with the law or the statute of limitations for legal claims that may arise in connection with the contractual relationship.
- Legitimate interests: If we process personal data based on legitimate interests, we generally retain the information for a reasonable period of time based on the specific interest, taking into account the fundamental interests, rights, and freedoms of the data subjects.
- Vital interests: If we process personal data based on vital interests, we generally retain the information for the period of time necessary to protect the vital interests of the individual concerned, plus a limited additional period of time that represents any applicable statute of limitations for legal claims that may arise from the relevant events.
- Public interests: If we process personal data to perform tasks carried out in the public interest or in the exercise of official authority vested in us, we generally retain the information for a reasonable period of time based on the public interest/official authority, taking into account any obligations we may have to retain the information for a longer period of time.
- Legal obligation: If we process personal data based on a legal obligation, we generally retain the information for the period of time necessary to fulfill the legal obligation, plus a limited additional period of time that represents the statute of limitations for legal claims that may arise in connection with the legal obligation.
- Consent: If we process personal data based on your consent, we generally retain the information for the period of time necessary to fulfill the purposes for which you gave your consent.
In certain circumstances, we may need to impose a “legal hold” that will retain information beyond the normal retention period if we face the threat of litigation. In this case, we will retain the information until the hold is lifted, which usually means that the lawsuit or threat of litigation has been resolved. In all cases, in addition to the purposes and legal bases set out above, we consider the amount, nature, and sensitivity of the personal data, as well as the potential risk of harm from unauthorized use or disclosure of the personal data when determining the appropriate retention period.
Once the retention of personal data is no longer reasonably necessary for the purposes set out above, we will either delete or de-identify the personal data, or, if this is not possible (for example, because the personal data has been stored in backup archives), we will securely store the personal data and isolate it from further active processing until deletion or de-identification becomes possible.
Security Measures
We use reasonable and appropriate physical, technical, and administrative safeguards designed to prevent unauthorized use, access, loss, misuse, alteration, or destruction of your personal information.
Children’s privacy
Our services are not intended for children under the age of 13, and we do not collect or intend to collect or request personal data from them. If a person is under the age of 13, they should not use our services or otherwise provide us with any personal data, either directly or through other means. If a child under the age of 13 has provided us with personal data, we encourage their parents or guardians to contact us and request that we delete that personal data from our systems. If we learn that any personal data we have collected has been provided by a child under the age of 13, we will promptly delete that personal data.
Third-party services and links
Our Services may contain links to third-party services, applications, and websites with their own privacy policies. We are not responsible for the privacy practices of these organizations.
Changes to this Policy
We may periodically update this Privacy Policy to reflect new services, features, or regulatory requirements. Significant changes will be communicated through our services or by direct notification to users.